fbpx
Terms of Use

1. Definitions of Key Terms:

Both parties Client and Freelancer participating in business through our Platform have to understand and accept
the meaning and description of each Definition below:

“Client” shall mean any person or legal entity, which has a project and look through our company’s Platform to
find a service provider, in our case is named Freelancer, to realize its project.

“Freelancer” shall mean the service provider who offers its services, against the payment by the Client, accepting
as mutual agree with client, the amount for its payment, the time-schedule and the features and specification of the project.

“Platform” shall mean the system of our company which promotes, the Freelancer’ services and the Client may
find also the proper Freelancer for its project, also the system which are written down the Project deliverables and
the communication of Client and Freelancer during its cooperation up to the project done. In other cases also
means the company as a legal entity.

“Project” shall mean the specific work, which is requested to be done by a service provider, Freelancer.

“Project deliverables” shall mean the project’ features and specifications, which will be provided by the freelancer
within the agreed time-schedule.

“Deposit” shall mean the funds deposit of the Client at our Platform, trough different payment systems, at the
commence of the project. The funds are kept by our Platform for Client and Freelancer security and shall be
released following the acceptance of the project deliverables.

“Payment” shall mean the net amount – Platform commission fee is deducted – of funds, which are transferred to
the Freelancer account, following the acceptance of project deliverables by the Client.

“Commission Fee” shall mean the amount that the Platform got for its services, to both Client and Freelancer.
“Button of Acceptance” the button, which is electronically sent to Client, by the Freelancer, as soon as the project
is done. If he he push it means he has accepted the Project deliverables and his deposited amount is released to
Platform account at the disposal of Freelancer.

“Personal Agent” the platform officer in charge, for supporting the Client from the first contact up to completion
of the project.

2. Registration and Business Rules

– Registration on VIRTUALANCER Platform is free of charge for both Clients and Freelancers.
At this moment our Platform use the following secure and globally accepted payment systems, protecting
both, our Client and Freelancer:

Pay Pal, the worldwide online payment system.

Escrow system is a strong protection for you too.

– VIRTUALANCER, charges commission fee for its services, only to Freelancers. Following the completion of the
project and only after the acceptance of deliverables, electronically through the Platform – Button of
Acceptance – by the Client, the deposited amount is released, at the disposal of Freelancer. Before the Platform
send the payment amount to Freelancer, the commission fee’s amount is deducted accordingly.

– In case the Client is not satisfied with the project deliverables and before he push “Button of Acceptance”, he
can communicate with his Personal Agent to discuss any dispute.

– The commission fee’ is paid only by Freelancer and the policy of our Platform, per project range, is as follows:
o (10$- 100 $) commission fee is 15 %.
o (101$- 500 $) commission fee is 12 %.
o (501 $- 5000$) the commission fee is 10 % per payment
o Uper 5000 $, commission fee upon request

– Platform rules not allow, Clients and Freelancers who have contacted, through our Platform, to work outside of
our Platform, exchanging contacts through messages, emails, telephone and any communication mean,
because then our Platform will not be able to help either our Client or Freelancer in case of any dispute arising,
for example and not limited, project’s deliverables, payment, time-schedule, etc.

– Only by working, both parties (our Clients and Freelancers) through our Platform, we can guarantee that our
Client’ funds are secured, the project’ deliverables are completed and Freelancers will be paid as soon as the
project is accepted by the Client.

– Our Platform rules not allow circumvention, which means Client and Freelancer who have been linked through
our Platform, to do business outside of our Platform, bypassing the legal rights of our company.

– A user, Client or Freelancer, who request from the other party by any communication mean, to cooperate
outside of our Platform, will be alerted and after a warning, will be blocked and eventually its account will be
canceled from the Platform.

– In case of any dispute between the parties – Client and Freelancer – our Platform will provide all the recordings,
which have been done during the all stages of project development.

3. Terms of Use for Client

– The Client has to be registered to the Platform, including: a. The original information about his personal /
business data and b. The project’ data.

– The Client may have only one account on the VIRTUALANCER Platform.

– When Client has finished the registration on the Platform, is obligated also to verify his payment card or other
payment system, such as Pay Pal account, following the instructions of the Platform, because this way we
ensure that payment will be done to Freelancer.

– The Client does not pay a commission to our Platform when paying a “Freelancer” for his job.

– The Client before the commence of the project and any work or cooperation with Freelancer, has to deposit
the agreed amount for Freelancer’ services on our Platform, for both sides (Client and Freelancer) protection.

– The Client releases the deposited amount, following the completion of the project and only after the
acceptance of deliverables, electronically through the Platform – Button of Acceptance -.

– In case of the Client is not satisfied with the project deliverables and before he push “Button of Acceptance”,
he can communicate with his Personal Agent to discuss any dispute.

– In case of the project, deliverables does not meet the agreed features and specs or are out of the agreed time
schedule the Client, keeps the right to refund.

– The Client evaluates the Freelancer, when the project is done and the cooperation is over.

– The Client is prohibited from placing abusive business offers (pornographic content, racial and gender
discrimination), all that is prohibited and regulated by law.

4. Terms of Use for Freelancer

– The freelancer have to be registered to the Platform, including their original information about:

A. His personal business data and

B. His qualifications in order to be promoted to the Platform’ Clients properly.

– The Freelancer may have only one account on the VIRTUALANCER Platform.

– The Freelancer who is selected by the Client, is obligated to provide his services, within the common agreed
time schedule, keeping also the agreed features and specifications of the project, otherwise he cannot be paid.

– The Freelancer is protected from any possible fraud, as far as non-payment is concerned, because the Client
has to deposit the agreed amount to our Platform, before the commence of any Freelancer work concerning
the project.

The Client’s deposited amount is released, at the disposal of the Freelancer, following the project’
completion and after the acceptance of deliverables, electronically through the Platform – Button of
Acceptance – by the Client.

– In case of the Client is not satisfied with the project deliverables and before he push “Button of Acceptance”,
he can communicate with his Personal Agent to discuss any dispute.

– In case of the project, deliverables does not meet the agreed features and specs or are out of the agreed time
schedule the Client, keeps the right to refund.

– The Client evaluates the Freelancer services, when the project is done and the cooperation is over.

– The Freelancer pay commission to the Platform as it is mentioned analytically above, in the paragraph
“Registration and Business Rules.”

5. Other Conditions for all Users

– It is not permissible to insult, on any grounds, whether racial or any other kind of discrimination, such cases will
be punished by possible deletion of the order from the Platform.

– The Platform’ user has to be a person older than 16 years old.

– Users upon registration agree to and be aware of the Terms and Conditions of Use of the Virtualni Posao
Platform.

6. Exclusion of Liability

VIRTUALANCER Platform is not responsible for certain content on its Platform that complies with the following
articles of the Law on Electronic Commerce of the Republic of Serbia:

– According to Articles 17 and 18 of the Law on Electronic Commerce of the Republic of Serbia, the Virtualni
Posao Platform is not responsible for the content of data in its own database, which are published on the
Platform itself.

– According to Article 19 of the Law on Electronic Commerce of the Republic of Serbia, the Virtualni Posao
Platform is not responsible for the content of other portals, in case the service users in their commercial
messages or emails place links that lead to other websites.

– According to Article 20 of the Law on Electronic Commerce of the Republic of Serbia, the Virtualni Posao
Platform is not responsible or obliged to review the data stored, transmitted or publicly available and uploaded
by a third party, that is, to examine circumstances that would indicate inadmissible action of service users.

7. The Law on Electronic Commerce

https://startit.rs/draft-laws-of-shops-dropshipping-online-sales-prices-in-pages-currencies/
https://www.paragraf.rs/propisi/zakon_o_elektronskoj_trgovini.html

8. Special Notification for Serbian Citizens

– Due to the registration of our company in Republic of Serbia, residents (citizens of the Republic of Serbia) are
currently not allowed to be registered on our Platform, due to the Republic of Serbia’ law.

– According to Serbian law, the payment of our residents must be in dinars, and we are currently not enabled to
do such payments, as a company.

– We currently do our best to find a way to be possible, the implementation of the dinar payment system,
allowing our citizens to work online with us, enjoying less commissions and better working conditions, as they
freely do on foreign Platforms.

– Therefore, the VIRTUALANCER company must be barred from attempting to violate these rules, and on this
occasion, we have excluded the registration option for Serbian residents (citizens).

9. Company Data

“VIRTUALANCER” is the Trademark of the company, “Virtualni Posao Web Portali”, which is registered in Rebublic
of Serbia, with the following particulars:

Address: Ljubice Odadžić 25, 23000 Zrenjanin, Republic of Serbia
Registration Number: 65415038
Tax Registration Number: 111445150
Tel: +381 60 7538127
Email: info@virtualancer.com
Legal Representative: Mr. Tomislav Rajkovic / CEO